FAQ
FAQ
[/ux_text] [accordion] [accordion-item title="Are Skindays products guaranteed authentic?"]100% as we work directly with all the brands we offer. All the brands we carry have been selected by our team of beauty experts.
[/accordion-item] [accordion-item title="What countries do you ship to?"]All Skindays products are shipped from the UK via a secure, tracked shipping method. Free next day delivery accross UK when you spend £50. Free delivery accross EU when you spend 100€. No code necessary. Free shipping will be applied at checkout and does not include duties.
Skindays ships exclusively to the UK & EU
[/accordion-item] [accordion-item title="What forms of payment do you accept"]We accept the following payment methods:
[ux_menu divider="solid"] [ux_menu_link text="VISA"] [ux_menu_link text="MASTERCARD"] [ux_menu_link text="AMERICAN EXPRESS"] [ux_menu_link text="PAYPAL"] [/ux_menu]If your credit card is not accepted you can added to a paypal account after which you can then pay your order on our website using PayPal
[/accordion-item] [accordion-item title="Can I return my order?"]Yes, you can return your unused and unopened products within 14 days after the shipment arrival date. Please contact our Customer Experience team at hello@skindays.com to request a valid Return Authorization number.
[/accordion-item] [accordion-item title="In what currency can I pay my order?"]If you are purchasing from our EU website, all payments will be handled in Euros. If you are purchasing from the UK website, all payments will be handled in GBP.
[/accordion-item] [accordion-item title="Will I have to pay import duties?"]There is a possibility that you might have to pay import duties depending on the custom laws of the delivery country.
[/accordion-item] [accordion-item title="What can I do if my payment has failed?"]There may be several reasons for why payment for an order has failed. Please email our Customer Experience team at hello@skindays.com.
[/accordion-item] [accordion-item title="Where can I find my invoices?"]You receive an order confirmation email with your order details after you have placed an order. You can also find your order history in your Skindays account. If you wish to receive an invoice, please contact our Customer Experience team at hello@skindays.com and they will send it to you.
[/accordion-item] [accordion-item title="What is VAT?"]VAT is Value Added Tax, which are taxes paid on top of the value from the sale of products or services. All our customers (inside and outside the UK) pay VAT on their purchases.
[/accordion-item] [accordion-item title="How long does it take to receive my refund?"]Depending on your bank account it may take up to 14 days to receive your refund. You will receive the payment back on the account you paid from.
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